Challenge

Retailers operate on notoriously low profit margins. Overpayments make matters worse.

Everyday, your management systems collect tons of useful information on orders, inventory, invoices and more. But are you using it to stop claims from happening?

1.18

%

Average net profit margin for grocery and food retailers1

Not a lot of room for profit erosion, and retail merchandise claims chip away every day.

1NYU Stern Operating and Net Margins 2024 data

20

%

Respondents to a Retail Week Survey who say they are very positive about their supply chains2

Another 26% are ambiguous or somewhat negative about their supply chains. Disruptions in shipping lanes, geopolitical and economic pressures challenge retailers. Claims make matters worse.

2Retail Week’s latest annual Supply Chain 2024 Report

$

100

M

Claims apexanalytix identified for a retail client that could be eliminated.

How many millions in claims that your auditors keep charging you for could be eliminated?






Solution

Increase recoveries. Reduce audit cost. Even eliminate claims. With AI-powered analytics: apexRetail.AISM

Vendor funding not received correctly? Freight payment exceptions? Messy reconciliation of excessive defectives? Goods receipt payment mistakes?

 

These are just a few common claim types that can be fixed through process changes and collaboration.

 

Why wait until post-audit when you can benefit from the time value of money right now?

Retail claim elimination dashboard
Recovery

Isolate and Target

See deduction activity across the vendor base and across all post-audit payment audit claims so it's easy to identify areas for prevention and elimination efforts.

Funding

Collect

Review transactions and make the corrections before a post-payment audit cycle begins.

Value Reporting

Track What You've Eliminated

Set and measure against your elimination goals with reporting on all claims prevented.

Every pricing change. Every chargeback. Every markdown.

Built by industry experts with decades of experience. Vetted at one of the largest retailers in the world with hundreds of thousands of products and a huge range of retailing allowances, discounts and pricing volatility.

Less work, less time, a lot more in recoveries.

Using-Artificial-Intelligence-to-Clean,-Validate-and-Enrich-Vendor-Master-Data

Margin performance

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Promotional purchasing

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Cost and pricing changes

warehouse

Inventory changes

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Scanned sales

Supplier Relationships

Markdowns

Double,Exposure,Of,Graph,And,Rows,Of,Coins,For,Finance

Vendor allowances

Supplier Portal

Purchasing and sales volume

Case study

$100M in claims went "poof."

For one of the largest retailers in the world, we eliminated a hundred million in claims. The merchants are happier. The suppliers are happier. Finance is a hero.

groceries

Find the problem in real-time from patterns in the data.

Work with merchants to make a correction before the defective transaction completes.

Retail data patterns

500

%

Increased recoveries compared to historical post payment audit results

We found more recoveries using our AI-powered transactional analysis. We can even predict where you will see claims spike based on past patterns, seasonal promotions, claim types and more.

60

%

Effective cost-per-claim reduction

Partnering with a client to improve this critical finance KPI.




80

%

Reduction in audit time

Lower audit costs and prevent claims from happening.




15

%

Total claim elimination

We analyzed. We discovered. We eliminated.




Features

Retail experts + AI-powered analytics

apexretail.ai trademark logo

Recovery

Vendor and item scoring

Analyzes data across the entire vendor and item population to determine a claim likelihood score.

Data Extracts

Decision tree process

Data analytics use the decision tree model to predict when a claim will happen based on tens of thousands of decisions points.

Report

Graphs not grids

Our software takes data in from all data sets – payments, sales, orders, invoices, inventory - and visualizes them in a graph to see the peaks and valleys. See a dip in profit margin? Drill-down into that dip to identify claims in those transactions.

contract compliance recovery audit plus AP audit and supplier management software

Data visualization

Visualization makes the data more natural for the human mind to comprehend and therefore makes it easier to identify trends, patterns, and outliers within large data sets.

What about the overpayments in your goods not for resale? There could be millions to recover.

Audit services and technology look into your non-merchandise transactions and more.

.
Recovery Audit

Accounts Payable Recovery Audit

Accounts Payable Recovery Audit

People empowered with technology find more statement and duplicate recoveries in your non-merchandise payments.

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Future State

Contract Compliance

Contract Compliance

The goods-not-for-resale version of your merchandise audit. We look for payments non-compliant with contract terms.

.
Duplicate Payments

Overpayment Prevention

Overpayment Prevention

Find duplicates before they find your bottom line.

.
Tax Compliance

Sales & Use Tax Audit

Sales & Use Tax Audit

Even with tax sofware, we find sale and use tax overpayments

Supplier Management software
Supplier Management

Every. All. 100%

A single, central supplier hub for every supplier, all of your policies and integration with 100% of your source-to-pay systems.

Intelligent data by apexanalytix
QubitOn

Data In. Gold Out.

The fastest way to validate and enrich your third-party data with APIs tapping 1,000 trusted data sources and 280M+ company golden records.

Supplier Risk Management by apexanalytix
Supplier Risk Management

Disrupt the disruption.

Catastrophic disruptions caused by supplier fraud and risk could happen anytime, to any business. Protect yourself with proactive supplier risk management technology.

Audit and recovery from apexanalytix
Audit and Recovery

$9 billion in overpayments prevented or recovered annually.

More insights. More expertise. More supplier intelligence. More recoveries than any other provider in the world.

Frequently Asked Questions

What is retail merchandise recovery audit software and why do retailers need it?
  • What is retail merchandise recovery audit software and why do retailers need it?

  • What types of revenue
    leakage can retail recovery audits uncover?

  • How much value can
    retailers expect from a recovery audit solution?

  • How quickly can retailers
    see results from a merchandise recovery audit solution?

  • How does retail
    merchandise recovery software help prevent future losses?

Retail merchandise recovery audit software analyzes purchasing, merchandising, and supplier data to identify overpayments, missed credits, and contract discrepancies that erode margins.

For retailers, these errors are not rare. Industry data shows that even well-run organizations can miss significant recoverable value, with losses reaching around $2 million per $1 billion in spend due to issues like duplicate payments, pricing discrepancies, and unclaimed credits.

apexanalytix goes beyond traditional audits by combining AI-driven analysis with deep supplier intelligence to uncover these hidden losses at scale. The platform analyzes all spend data, validates findings directly with suppliers, and helps retailers not only recover lost funds but also prevent future leakage.

Retailers often lose margin through a wide range of merchandising and supplier-related issues, including duplicate payments, missed promotional allowances, incorrect pricing, freight overcharges, and unclaimed vendor credits.

These issues are often systemic rather than one-off errors and can remain hidden for months or years without advanced analytics.

apexanalytix identifies these opportunities using AI and predictive analytics to detect patterns across massive datasets. Its platform highlights high-probability recovery areas, validates claims with suppliers, and provides detailed insights into root causes so teams can fix the underlying issues and reduce recurrence.

The financial impact of recovery audits can be significant. Research and client data show that organizations often recover millions in lost funds, even in mature finance environments.

apexanalytix maximizes ROI by combining AI-driven technology, expert auditors, and supplier engagement strategies to accelerate recoveries while reducing internal effort.

Retailers often expect recovery audits to take months or even years to deliver value, but modern, technology-driven approaches can produce meaningful results much faster.

With the right combination of advanced analytics and audit expertise, recoveries can begin as early as the first audit cycle. apexanalytix accelerates time to value by rapidly analyzing large volumes of merchandising and supplier data, identifying high-probability recovery opportunities, and proactively engaging suppliers to validate claims.

This approach not only helps retailers recover lost funds sooner, but also establishes a continuous pipeline of recovery opportunities over time.

The impact is immediate and measurable. Faster recoveries improve cash flow, reduce margin leakage, and deliver a stronger return on investment without adding strain to internal teams.

Recovery audits are not just about finding past errors. They are a critical tool for improving future financial performance.

By analyzing root causes such as process gaps, contract misalignment, and data inconsistencies, recovery audit software helps retailers strengthen controls and avoid repeat issues.

apexanalytix enhances this by delivering actionable insights alongside recoveries. Its platform provides visibility into supplier transactions, highlights systemic issues, and enables teams to refine processes, improve compliance, and optimize supplier relationships.

This proactive approach turns recovery audits into a continuous margin improvement strategy rather than a one-time fix.

Resources

Want to learn more?

Hundreds of product overviews, reports, customer-led webinars and on-demand product demos.

2024-Strategic-Initiative--Do-a-Recovery-Audit-and-See-Returns-in-a-Few-Weeks
Webinars

2024 Strategic Initiative? Do a Recovery Audit and See Returns in a Few Weeks

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Product Briefs

Unclaimed Property Recovery Services

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Client Testimonials

A Soaring Success

Delta Airlines

Time to Talk

Find out how we can start changing the way you think about merchandise recovery audit.

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