According to the Institute of Finance and Management’s 2023 AP Benchmarking Report, 39% of invoices regularly contain incorrect or incomplete information, and the average AP department spends roughly two hours out of every eight-hour workday handling the resulting supplier inquiries. For large organizations processing invoices across multiple ERPs and P2P systems, that volume is simply not manageable through manual responses.
apexanalytix Supplier Inquiry eliminates the root cause of that workload by giving suppliers 24/7 self-service access to their invoice and payment data directly through a secure portal, where clients routinely eliminate up to 80% of AP help desk calls as a result.
apexanalytix consolidates invoice data across all ERPs, e-invoicing solutions, and P2P systems into a single supplier-facing view, so whether an invoice was submitted on paper or electronically, the supplier sees the full lifecycle in one place. That consolidated view covers everything from initial submission through approval and payment reconciliation, regardless of which internal system processed the invoice.
The result is that the two most common AP help desk questions — “do you have my invoice” and “when will I get paid” — are answered automatically without any staff involvement.
apexanalytix clients consistently eliminate over 60% of AP help desk calls after deploying Supplier Inquiry, with most achieving a full return on investment within six months of adoption. That efficiency gain also reduces the risk of payment delays caused by errors that go unresolved because suppliers have no visibility into what is wrong with their invoice.
Northwestern Medicine’s Director of Finance confirmed that 80% of supplier questions were answered directly through the portal after implementing apexanalytix, freeing the AP team to focus on higher-value work rather than fielding routine status calls.
Many payment disputes begin simply because suppliers have no way to see that an error or discrepancy is holding up their invoice, so they wait and follow up days or weeks later when the relationship has already been strained. apexanalytix surfaces those errors directly to the supplier through the portal, showing exactly what is preventing approval and allowing them to submit corrections online without a phone call or email chain.
Ardent Partners research found that AP processing challenges cause damaged vendor relationships for 21% of AP teams and delivery delays for another 20%, both of which self-service visibility directly reduces.
When suppliers have full visibility into their own invoice and payment activity, they are positioned to spot anomalies that internal teams might miss, such as duplicate invoices, unusual payment requests, or changes to payment instructions they did not authorize. Our solution allows suppliers to flag suspicious activity directly through a secure, authenticated channel, creating a real-time feedback loop that supplements internal controls.
Given that vendor impersonation was cited by 60% of respondents as a primary attack vector in the 2025 AFP Payments Fraud and Control Survey, turning suppliers into active monitors of their own account activity adds a meaningful layer of protection that email-based processes cannot replicate.
