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Challenge

The Hidden Costs of Supplier Inquiries

When Accounts Payable (AP) departments deal with a high volume of vendor queries, manually handling them can lead to operational inefficiencies or, worse, payment delays.

39

%

of invoices regularly contain incorrect or incomplete information.1

These errors are often minor, such as wrong addresses or missing information; by granting suppliers the visibility to correct such mistakes, AP teams can save time and resources.

1Institute of Finance and Management: 2023 AP Benchmarking Report

2

 hours

average amount of time AP spends handling inquiries in an 8-hour day.2

The average AP department spends almost a quarter of their time handling supplier inquiries to resolve invoice issues, track payment statuses and find missing information.

3Ardent Partners 2022 Metrics that Matter Report

32

%

of AP departments are currently providing self-service supplier engagement tools.3

Managing a help desk full-time is not an efficient use of time. Self-service tools save time and reduce delays, empowering suppliers to address their issues instead of relying on a phone call or email.

3Ardent Partners 2023 Metrics that Matter Report

Solution

Help yourself.

“Do you have my invoice?” “When will I get paid?” These are the two most common questions that come to the AP help desk. Responding to such routine questions from suppliers can eat up significant staff resources—impacting your costs and your team’s productivity.

 

apexanalytix Supplier Inquiry gives vendors access to invoice status and detailed transactional data throughout the invoice lifecycle from point of submission to payment and reconciliation.

 

Providing suppliers the invoice and payment visibility they need – when they need it – without intervention from your team.

 

Companies leveraging Supplier Inquiry routinely eliminate 60 percent of the help desk calls by making invoice and payment status information available online. Experience shows most of our clients achieve a total return on their self-service investment within six months of adoption.

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Offer 24/7 Access to Payment Data

Provide 24/7 invoice and payment visibility in their preferred language. And if issues arise, they'll have all the information and online collaboration tools they need to resolve them.

Boost Operational Efficiency

Adopting automated supplier inquiry tools can profoundly impact your business's productivity— helping reduce costs or freeing up staff for more important tasks.

Unlock a Rapid Return on Investment

We have helped companies eliminate 80 percent of their AP help desk calls by making invoice and payment status information available online.

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80% of Suppliers’ Questions Answered
Amy Platis, Director of Finance, APM at Northwestern Medicine Hear Amy's Story
Features

"When will I get paid?" - Your Vendors

Eliminate 80% of help desk tickets with a self-service portal that serves as a single point for suppliers to view frequently asked questions, raise inquiries and collaborate on exceptions.

Online

24/7 Online Access

Rather than spending time on the phone when they have questions about their invoice and payment status, suppliers can have secure, online access to that information 24 hours a day, 365 days a year.

Global Market

Global Support Network

Support your suppliers and internal users in each global market where you do business. Our portal supports over 98% of languages covering world trade and in multiple currencies.

Error

Supplier-led Collaboration

Suppliers can see when errors or discrepancies are preventing their invoices from being approved and what they can do to resolve them. They can raise questions online and quickly provide additional information to help alleviate the problem.

Value Reporting

Value-Add Reporting

Suppliers benefit from robust, built-in analytics that can generate a variety of useful reports, including an analysis of past and future cash flow. They can also export their information as a Microsoft Excel file.

Integration 02

Seamless P2P Integrations

Extract and consolidate invoice information across your global operations with apexportal's Secure Open Adapter. We integrate with ERPs, e-invoicing solutions and other P2P systems. It's a single repository for all invoices, whether paper or electronic, providing suppliers with one compact view.

Help Desk

Elevate your Customer Service

We integrate with help desk ticketing systems like ServiceNow, Zendesk, Freshdesk, and more. By supporting existing internal workflows, we create a seamless experience for your internal operations and suppliers.

Fraud Prevention

Your suppliers are another line of defense against fraud.

Suppliers who have visibility into their invoice activity can act as an additional line of defense against fraud by reporting any suspicious activities they observe. If suppliers notice irregularities, such as duplicate invoices, unusual payment requests, or changes in payment instructions, they can promptly notify you through our secure portal.

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Fill out our contact form and we will be in touch shortly to discuss how the apex platform can increase your accounts payable department's efficiency with self-service tools.

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