John Kalina

Independence Blue Cross

Danny Thompson


How Independence Blue Cross is transforming supplier management with automated controls, accurate data and better supplier relationships


Breakout 17 – Touchless Supplier Management to Maintain Control During a Crisis


When Independence Blue Cross decided to replace disjointed, paper-based onboarding processes with a new artificial intelligence-powered supplier portal, the results were transformative. The company is now able to automate onboarding for 100% of its suppliers. Configurable controls validate the data in real time, while also allowing the company to enforce policies critical to healthcare. Among the impactful improvements are staff reductions, upfront compliance with standard payment terms, an 86% reduction in supplier onboarding time, and an even greater reduction in time to contract/time to purchase order.


This presentation will describe the journey from paper to AI-driven technology, including the business case, the outcomes and the lessons learned.



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