Inquiry Module

Help yourself.

A self-service portal designed to provide suppliers with 24/7 access to invoice and payment status information. By empowering suppliers with invoice and payment visibility, organizations can free up staff resources, reduce costs, and increase supplier satisfaction.

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Benefits

Reduce Helpdesk Calls

By providing suppliers with self-service access to invoice and payment status information, up to 80% of Accounts Payable (AP) help desk calls can be eliminated (according to apexanalytix research). This significant reduction in calls decreases AP staff's administrative workload, allowing them to focus on more value-added tasks such as process improvement and strategic planning.

Increase Your AP Team's Efficiency

When AP department intervention is needed, Inquiry can help reduce the administrative burden of miscommunication, payment delays, and disputes. By giving suppliers visibility and the ability to identify and resolve issues independently, resolutions to issues can be more efficient.

Gain Rapid Return on Investment

Inquiry's self-service capabilities help organizations reduce the resources required to manage suppliers' inquiries. These are tangible cost savings that result in an instant return on investment.

How it Works

When suppliers need to know the status of an invoice, they log in to their portal to access Inquiry and view a single repository for all invoices, whether paper or electronic.

Suppliers can identify any issues and address any gaps by communicating online to ensure their payments are coming through correctly. Internal users can communicate with suppliers and respond if issues are escalated.

 

 

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Supplier-Led Collaboration

Suppliers can view invoice statuses, identify errors or discrepancies that may be preventing invoice approval and collaborate online to resolve issues. Suppliers are empowered to take ownership of issues and provide additional information when applicable to take steps toward resolving issues. This helps reduce the volume of inquiries to the AP department and improve operational efficiency if a problem is escalated.

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Seamless P2P Integrations

Organizations can integrate with a client's ERPs, e-invoicing solutions, and other existing P2P systems. This helps consolidate invoice information across their global operations into a consolidated view of their invoices and payment status. Intergrating with existing P2P systems also ensures that suppliers access the most accurate and up-to-date invoice details. This improves supplier satisfaction and reducing the likelihood of disputes.

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80% of Suppliers’ Questions Answered
Amy Platis, Director of Finance, APM at Northwestern Medicine Hear Amy's Story

Product Features & Capabilties

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Value-Add Reporting

Provide suppliers with built-in analytics and reporting capabilities. This helps suppliers generate a variety of useful reports, including cash flow analysis. They can also export their information to Microsoft Excel files, allowing them to analyze and handle their data as needed.

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Global Support

Provide a consistent and seamless experience for suppliers across different regions. Inquiry can support over 98% of languages covering world trade and currencies, ensuring suppliers can access invoice information in their native language. Improving communication and reducing errors.

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Simple Search

This function gives suppliers the ability to search pending invoices and payments by invoice number, invoice date, due date and more. The search is not limited to invoice information, suppliers can also search and review payment terms, discount opportunties, etc.

Technical Specifications

Login Security
  • Login Security

  • User Types

  • Third-Party Intergration

  • Scalability

Login Security

Suppliers will need to go through user identification, such as multi-factor authentication and Passkeys, and will only be able to see information relevant to their access level.

User Types

Inquiry module allows internal users (employees) and external users (suppliers) to conduct searches within application. There are different authorization levels for internal and external users. Clients are able to restrict what information certain users can view and access.

Third-Party Intergration

Inquiry has a pre-built integration with ERPs (i.e., Oracle and SAP) and an open API for other P2P systems.

Scalability

Inquiry can grow as your company grows. Our module is designed to handle high volumes of suppliers and can scale to meet the needs of your organization.

Ready to Roar?

Fill out our contact form and we will be in touch shortly to discuss how the apex platform can increase your accounts payable department's efficiency with self-service tools.

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