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Challenge

Searching for answers stifles productivity.

When inquiries or alerts arise, searching through various documentation answers can lead to longer response times, operational inefficiencies and delays.

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Solution

apexanalytix | Agents

Empower every vendor, customer and employee with instant, policy-driven answers.

Introducing apexanalytix Agents, a private generative AI-enabled assistant that quickly learns company’s policies, requirements, documentation and data to provide conversational support for any query— from suppliers, customers, or internal users.

 

Unlock your team’s full potential with an “assistant” that gives them instant access to the information they need to resolve issues in real-time, freeing them to focus on strategic activities.

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Use Cases

Chatbot

More guidance, less emails. Assist internal users and suppliers at any stage of the procure-to-pay lifecycle with this self-service solution.

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Eliminate bottlenecks during onboarding

Reduce average response time for inquiries by providing suppliers access to documents, instructions and policies, so they can easily find what they need without contacting your support teams directly.

Overcome compliance roadblocks

Suppliers receive detailed insights into their non-compliance status along with your specific compliance instructions and tailored resolutions. This ensures adherence to regulatory requirements.

Reduce tickets and increase productivity

Empower your team to swiftly access knowledge bases to answer questions or resolve issues efficiently without it taking the entire day.

Use Case

Business Optimization

Every organization has processes that are essential, but still manual and inefficient. Leverage AI Agents to enhance, accelerate, and scale your core processes.

Ticket Response Agent

Transforming all business interactions.

Integrate Agents into your help desk ticketing systems or company support email to enhance how your team addresses all your business inquiries.Instantly deliver personalized and contextual responses through your various support channels.

 

The integration reduces the time spent answering inquiries, leading to quicker, smarter resolutions— qualities that elevate your customer service experience.

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Risk Response Agent (+apexanalytix Risk modules)

Providing faster insights, aiding smarter risk decisions.

Enhance your apexanalytix risk management program with AI-powered insights, automated tasking, and actionable recommendations that strengthen compliance and resilience.

 

Features:

  • Comprehensive Risk Profile Summaries
  • Guided Risk Recommendations
  • Automated Task Creation
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Features

Empower your stakeholders with Agents

Smarter supplier management with AI Agents that work as hard as you do.

AI Insights

Human-like Interactions

Agent's conversational abilities make interactions feel natural and engaging.

Ensuring users receive accurate and meaningful responses tailored to their needs.

Secure

Ultimate Data Protection

Agent is managed in apexanalytix's proprietary, secure cloud. Your data will be private and protected at all times and will never be accessible to the public.

Help-Desk

User Knowledge Segmentation

Establish segment-based knowledge bases to tailor responses appropriately and ensure that information is disclosed only to the correct user segment.

Segments can be created based on role, industry, supplier type and more.

Questionnaires

Continuously Learning and Adapting

Have an update to a policy? Simply upload the document and Agents learn it in seconds.

Overtime, Agents adapt by analyzing new information and learning from user interactions.

Automation

Enhanced Inquiry Insights

Our support team can collaborate with clients to monitor and analyze inquiries via chatbots, identifying potential issues or areas of concern.

Data Extracts

Third- Party Application Integrations

Integrate Agents into apexanalytix software or other third-party applications to enhance support for suppliers, customers, and employees across all business functions.

Examples of Knowledge Bases and Data Sources

Connect the Dots, Documents and Data.

Create segment-based knowledge bases by uploading documents and integrating data feeds.

Public Policies

  • Public Policies

  • Compliance Requirements

  • Private Documentation

  • Portal Data

  • External Systems

Public Policies

Upload general policies to make it easy for users to get informed answers to their questions with references to a program or policy.

Examples of public-facing policies:

  • Modern Slavery Act
  • Diversity Program
  • Safety & assurance programs
  • Standard PO Terms & Conditions

Industry-Specific Compliance Requirements

Upload company policies to help reinforce your industry’s regulatory requirements. This proactive approach ensures users stay informed, facilitates compliance and supports better decision-making.

Examples of industry-specific regulations:

  • Health Insurance Portability and Accountability Act (HIPPA)
  • Country tax and Anti-Money Laundering

Private Documentation

Upload private company documents and policies to ensure your employees or suppliers can easily find answers without digging through pages of documentation.

Examples of internal company policies:

  • Onboarding requirements
  • Electronic invoicing and payment procedures
  • Bank account change policies

Portal Data

A seamless integration between Agents and your portal’s supplier data ensures your users can ask specific questions and receive data-informed and detailed answers.

Examples of portal data:

  • Vendor profile
  • Invoice data
  • Vendor activity
  • Compliance status
  • Risk data

Integration of External Systems

A seamless integration between Agent and your portal’s supplier data ensures that your employees and suppliers can ask specific questions and receive data-informed and detailed answers.

Integrate Agent into your external helpdesk systems such as:

  • Ticketing system
  • Support email
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Customer Stories

Peak performers
pick apex.

Whether long-form webinars or in-person conference presentations, our clients love to share best practices - what drives measurable value - with their peers.

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7x

faster average supplier onboarding
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“Game changing speed. Now we can do same day onboarding.”

Chuck Stefanosky, Supplier Diversity Director

53%

increase in supplier discounts taken annually
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“apexanalytix has exponentially changed our whole supplier onboarding process.”

Amy Platis, Director of Finance
Resources

Want to learn more?

Hundreds of product overviews, reports, customer-led webinars and on-demand product demos.

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Blog

AI is Your Next Fraudster!

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Videos

Eliminating Bank Fraud Risk with apexportal

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Proactive supplier risk management: a streategic approach
Reports

Gartner: Proactive Supplier Risk Management: A Strategic Approach

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Ready to Roar?

Fill out our contact form and we will be in touch shortly to discuss how we can help to transorm your procurment process using AI.

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