Protect your company’s reputation and revenue from the first time you engage with a supplier and throughout the supplier lifecycle.
Our generative AI-enabled Agents are designed to swiftly learn and absorb your company's policies, requirements, documentation and more. This ensures accurate, conversational support for any query that comes its way— whether it is from suppliers, customers, or internal users.
Agents are more than a chatbot. Incorporating Agent for ‘How to’ Questions into your apexanalytix supplier portal can help manage portal-related inquiries in a way that is scalable and efficient. Suppliers receive the answers they need quickly. This helps our clients maximize productivity while lowering operational costs.
When suppliers need to know the status of an invoice, they log in to their portal to access Inquiry and view a single repository for all invoices, whether paper or electronic.
Suppliers can identify any issues and address any gaps by communicating online to ensure their payments are coming through correctly. Internal users can communicate with suppliers and respond if issues are escalated.
Users who ask a question via Agents receive an instant and accurate response to their inquiries. This reduces the average response times and delivers an excellent customer service experience. Agents are available to users 24/7, eliminating the need for suppliers to wait for a human representative to become available and search for answers to their questions.
Agents eliminate time spent on repetitive inquiries and reduces the amount that would require human intervention. This allows internal teams to focus on more strategic and high-value tasks.
Promptly addressing supplier inquiries, especially during onboarding, is key to avoiding delays. Agents remove operational bottlenecks and empowers your suppliers with informed, instant resolutions to all their inquiries.
Generative AI enables Agents to quickly respond to user inquiries with human-like conversational abilities with no human intervention needed. This helps user interactions feel natural and engaging and ensures they receive accurate yet meaningful responses tailored to their needs.
IIf Agents cannot provide an answer because it is out of the scope of uploaded knowledgebases or the user asks the same question multiple times in a session and seems unsatisfied with the response, Agents will route the question to a human agent. Clients can also escalate specific inquiries to their internal support teams. apexanalytix can intake the question and provide internal teams with actionable insights into an issue when escalating.
The apexanalytix team can collaborate with clients to monitor and analyze user inquiries and activity via chatbots, identifying potential issues or areas of concern. Future updates may enable automated analysis and real-time insights. For example: “What questions are most frequently asked by suppliers?” “What segment of suppliers are asking those questions?”
Clients can establish segment-based knowledge bases and different access to information. This allows for responses to be tailored appropriately and ensures that information is disclosed only to the correct user segment. Segments can be created based on role, industry, supplier type and more.
Have an update to a policy? Simply upload the document and Agents can learn it in about 10 seconds for documents less than fifty pages and up to 3 minutes for documents over fifty pages. Over time, Agents adapt and have accurate, updated responses by analyzing the latest information entered and learning from user interactions.
Businesses that have apexanalytix solutions can quickly integrate Agents into their existing operations. Our intuitive interface enables clients to get up and running Agent for 'How to' Questions in a matter of weeks.
A knowledgebase is tailored to client-specific manuals and documentation.
Upload general policies to make it easy for users to get informed answers to their questions with references to a program or policy.
• Modern Slavery Act
• Diversity Program
• Safety & Assurance Programs
• Standard PO Terms & Conditions
Upload company policies to help reinforce your industry’s regulatory requirements.
• Health Insurance Portability and Accountability Act (HIPAA)
• Tax Requirements
• Anti-Money Laundering
Upload private company documents and policies to ensure your employees or suppliers can easily find answers about requirements specific to your company.
• Onboarding requirements
• Electronic invoicing and payment procedures
• Bank account change policies
Agents are hosted within the apexanalytix AI infrastructure, ensuring secure and confidential interactions. Being disconnected from any public Cloud eliminates the risk of internet exposure and maintains the highest level of security.
With no public cloud infrastructure, there is no risk of data being exposed to the internet, reducing the likelihood of cyber-attacks and data breaches.
Agent is designed to prevent unauthorized access, ensuring only authorized personnel can access our client’s data. Furthermore, you can segment what user has access to what level of information. For example, the technology will recognize if a supplier is logged in versus an internal employee and will not give out information not authorized to the user asking the question.
With our private infrastructure and client-specific knowledgebases, we can ensure that our client’s data is not tampered with or altered in any way. Our clients decide what information Agent knows. And the data in Agent will be private and protected at all times.
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