Net Promoter Score or NPS, was invented in 2003 by Fred Reichheld, a partner at Bain & Company. The score is a way of measuring how well an organization treats the people whose lives it affects and how well it generates relationships worthy of loyalty1.
Our focus on client satisfaction is confirmed by our high Net Promoter Score of 89%. Every year, we ask our clients if they are willing to recommend apexanalytix. And every year, we hear that we’ve earned their trust and loyalty with a top percentile (over 80%) score.
1 Net Promoter System
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