The firm processes 11.8 million payments annually—98 percent of them electronic—but its shared services team lacked the tools needed to identify missed credits, duplicate payments and other costly errors. They tried auditing manually using massive spreadsheets, but found it time-consuming, burdensome and ineffective. They engaged a traditional statement audit services provider for two triennial reviews, but achieved little in the way of recoveries. Shared services personnel looked for a partner who could bring technology to the unmanageable process and produce faster, better results—without burdening their internal team.