Case Study
Global Entertainment Case Study Image

Global Entertainment

This global leader in family entertainment operates multiple business divisions around the globe—from media networks and theme parks to consumer products. The company’s shared services team relies on industry-leading technology to drive efficient, world-class service and bottom-line value. Executives turned to APEX Analytix for a technology-based solution for global supplier registration.

“APEX Analytix technology experts always listen carefully to our pain points and tailor their solutions in response—helping us automate our workflow and support our diverse operations globally.”

– Vice President, Transaction Services & Operations

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Challenge

Online supplier registration tools previously used by the company in the U.S. and Europe were limited, inflexible and poorly integrated with its ERP platform. In addition, the firm’s vendor master file was riddled with inaccurate and incomplete information and with duplicate entries.

Executives looked for a new portal platform that would enable seamless self-service registration globally and provide a much-needed tool for improving and validating vendor data. The solution would need to support 18 languages and local market requirements in more than 170 countries, including varying currencies and formats for tax identification numbers and addresses.

Solution

APEX Analytix provided a highly scalable portal that integrates seamlessly with the company’s ERP platform and can support the company’s 400,000-plus global suppliers. Information is entered online and automatically validated before being added to the company’s vendor master.

The new platform not only supports supplier registration, but is currently being expanded to incorporate APEX Analytix cash discount management and supplier inquiry capabilities. It also operates seamlessly with the APEX Analytix FirstStrike Global Controls Framework used by the entertainment giant, including FirstStrike Accounts Payable for protection against disbursement errors, as well as FirstStrike Fraud Detect for protection against fraud and other hidden risks.

Results

  • Suppliers can enter and access information online in their language of choice with no training required.
  • The company can specify various registration fields that must be completed and important documents that must be uploaded before a payment is issued, including tax forms, insurance certificates, certifications and more.
  • Changes and new configurations that previously took 90 days to accomplish with the company’s previous portal software can now be completed immediately, which has eliminated a longstanding backlog of 200 change requests.
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