AI Makes Supplier Management Touchless at Independence Blue Cross

Faster onboarding, improved compliance, and auto-enabled strategic initiative

Is supplier management bogging you down?


  • Danny Thompson, APEX Analytix
  • Mark Brousseau, Brousseau & Associates
  • John Kalina, Independence Blue Cross
  • Chuck Stefanosky, Independence Blue Cross


Do you ever wonder about new touchless supplier management solutions and the potential impact they might have on your procure-to-pay operations? If so, now’s the time to get answers. Access our webinar to hear about the transformative results achieved when one of the nation’s leading health insurance organizations replaced disjointed, paper-based onboarding processes with a new artificial intelligence-powered supplier portal.

The company – Independence Blue Cross – now can automate onboarding for 100% of its suppliers. Configurable controls enforce policies critical to healthcare. In addition, supplier data is validated in real time, providing a trusted foundation for strategic initiatives. Among the impactful improvements to date are staff reductions/redeployment, upfront compliance with standard payment terms, a reduction from three weeks to less than three days in supplier onboarding time, and an even greater reduction in time to contract or purchase order.

Hear first-hand from Independence Blue Cross executives about the journey from paper to AI-driven technology, including the business case, the outcomes and the lessons learned.