Protect your company’s reputation and revenue from the first time you engage with a supplier and throughout the supplier lifecycle.
When inquiries arise, searching through various documentation answers can lead to longer response times, operational inefficiencies and delays.
When managing supplier requests becomes challenging and time-consuming, it can lead to inefficiencies in other areas of the business.
Introducing Copilot, a private generative AI chatbot assistant that swiftly learns company’s policies, requirements, documentation and data to provide conversational support for any query— from suppliers, customers, or internal users.
By reducing the volume of phone calls and email exchanges, Copilot ensures everyone gets the answers they need when they need them, with no wait time. This ultimately results in a better customer experience and improves business outcomes.
No one likes to talk to a pre-recorded automated answering system. Copilot's conversational abilities make interactions feel natural and engaging. Ensuring users receive accurate and meaningful responses tailored to their needs.
Our Copilot is managed in apexanalytix's proprietary, secure cloud. Your data will be private and protected at all times and will never be accessible to the public.
Establish segment-based knowledge bases to tailor responses appropriately and ensure that information is disclosed only to the correct user segment. Segments can be created based on role, industry, supplier type and more.
Have an update to a policy? Simply upload the document and Copilot learns it in seconds. Overtime, Copilot adapts by analyzing new infromation and learning from user interactions.
When working with apexanalytix software and integrations, Copilot can take action on your team’s behalf like creating tasks or putting payments on hold.
Integrate Copilot into apexanalytix software or other third-party applications to enhance support for suppliers, customers, and employees across all business functions.
Create segment-based knowledge bases by uploading documents and integrating data feeds.
Upload general policies into Copilot to make it easy for users to get informed answers to their questions with references to a program or policy.
Examples of public-facing policies:
Upload company policies to help reinforce your industry’s regulatory requirements. This proactive approach ensures users stay informed, facilitates compliance and supports better decision-making.
Examples of industry-specific regulations:
Upload private company documents and policies into Copilot to ensure your employees or suppliers can easily find answers without digging through pages of documentation.
Examples of internal company policies:
A seamless integration between Copilot and your portal’s supplier data ensures your users can ask specific questions and receive data-informed and detailed answers.
Examples of portal data:
A seamless integration between Copilot and your portal’s supplier data ensures that your employees and suppliers can ask specific questions and receive data-informed and detailed answers.
Integrate Copilot into your external helpdesk systems such as:
Provide timely and informed answers to your suppliers at any stage of the lifecycle.