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Overview

Trusted experts. Working for you.

Maintain focus on key strategic initiatives and leave supplier portal management in our capable hands. As our teams work in synergy, we will adapt and evolve with your business needs.

Solutions

Get more so you
can do more.

Our managed solutions services offer customized configurations, workflows, personalized security controls and more. Not only will you gain a strategic extension of your team—you’ll gain peace of mind and quantifiable value.

Support

Named Support Contacts and Account Managers

Extend your team with subject matter experts so your organization can achieve its goals. Faster.

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Professional Service Hours

Empower your team with the support they need to develop a portal configured to your exact business needs. Whether it’s reports, industry-specific configurations, in-depth training or internal compliance requirements.

Value-Reporting

Executive Business Reviews

Spark conversations that progress innovation and identify continued areas for growth and improvement.

Fraud Prevention

Customer-Specific Release Testing

Assured confidence in the latest major apexanalytix releases through testing of your organization's specific use cases and customer environment against all documented cases.

Packages

Managed services that fit your unique needs.

Our tiered solutions offerings are designed to serve different types of organizations and their specific needs. Get in touch with us to discuss what solutions offerings are right for you.

Professional Package

Configuration Management & Testing

Includes:

• Release testing
• Support for complex questions
• New feature demos
• Named customer success manager, managed services coordinator, and support analyst
• 5 online case users
• Configuration changes and management included

 

Recommended for:
• Healthcare and pharmaceutical organizations
• Organizations with industry-related compliance requirements
• Organizations with the resources for best practices and monitoring, but not the resources to handle configuration changes (aka power users)

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Business Package

apex as a Team

Includes:
• Full regression testing, including customer-specific use cases
• Support for complex questions
• Named customer success manager, managed services coordinator, and support analyst
• Best practices support
• New feature demos
• 10 online case users
• Configuration changes and management included

 

Recommended for:
• Hospitality and entertainment organizations
• Organizations without a dedicated apexanalytix power user
• Organizations lacking resources to provide ongoing best practice support and lacking resources to handle configuration changes (aka power users)
• Those who need deep dives into individual configurations and API logic

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Related Use Cases

Go from idea to impact with proven procure-to-pay solutions.

Explore how we have helped global organizations overcome the same obstacles that you are facing right now.

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.
Fraud Prevention

Fraud Prevention

No one bank account change control will prevent payment fraud. Layers of protection are needed to prevent the many different techniques of evading your controls.

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.
Risk Management

Supplier Risk Management

Ask suppliers the right questions at the right time with pre-built and highly configurable supplier journeys for an accurate picture of risk in your supplier ecosystem.

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.
Bank Ownership

Bank Account Ownership Validation

The most effective bank account change control is automated validation directly with the bank. It isn’t available everywhere, but needs to be part of payment fraud prevention program.

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.
Vulnerability

Cyber Vulnerability & Threat Assessments

Your suppliers' cybersecurity is now your problem. Scan the open and hidden internet to identify suppliers that are high risk for a cyber attack: ransomware, BEC scams or data breaches.

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.
ESG

ESG Compliance Programs

Rapidly close global compliance gaps and deliver on your strategic ESG objectives with out-of-the-box best practices, premium data and supplier-facing collaboration.

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.
Early Payments

Early Payment Programs

Maximize supplier adoption and discounts captured with an early payment program built into your supplier onboarding and management program.

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faster supplier onboarding with apexanalytix
faster supplier onboarding with apexanalytix
Customer Stories

Peak performers
pick apex.

Whether long-form webinars or in-person conference presentations, our clients love to share best practices - what drives measurable value - with their peers.

View All Customer Stories

7x

faster average supplier onboarding
Independence Blue Cross logo

“Game changing speed. Now we can do same day onboarding.”

Chuck Stefanosky, Supplier Diversity Director
Read Customer Story

53%

increase in supplier discounts taken annually
2560px-Northwestern_Medicine_logo

“apexanalytix has exponentially changed our whole supplier onboarding process.”

Amy Platis, Director of Finance, APM

Frequently Asked Questions

What is included in
apexanalytix Customer Success Services?

  • What is included in
    apexanalytix Customer Success Services?

  • Which type of organizations
    benefit most from apexanalytix managed services?

  • How does apexanalytix
    ensure platform updates do not disrupt existing configurations?

apexanalytix Customer Success Services gives organizations a named team of experts, including a customer success manager, managed services coordinator, and support analyst, who act as an extension of the internal procurement or vendor management team. Services cover configuration management, release testing against customer-specific use cases, best practices support, new feature demos, and professional service hours for reports, industry-specific configurations, and internal compliance requirements.

For organizations without a dedicated internal power user, this means the platform is actively managed and optimized on their behalf rather than left to the team to figure out alongside their day jobs.

apexanalytix Customer Success Services is designed for two primary scenarios. The Professional Package suits organizations with industry-related compliance requirements, like healthcare and pharmaceutical, that have the internal resources for best practices but not the bandwidth to handle configuration changes themselves.

The Business Package is built for organizations in industries like hospitality and entertainment that lack a dedicated apexanalytix power user entirely and need ongoing support for complex configurations, API logic, and best practice guidance.

One of the most common pain points with enterprise software is that major platform releases break custom configurations in ways the internal team only discovers after the fact. apexanalytix Customer Success Services includes customer-specific release testing, where the apexanalytix team validates every major release against the client’s specific use cases and environment before it goes live.

This gives organizations confidence that new features and updates will work as expected within their unique setup, without requiring their own team to run regression testing on top of their existing workload.

Resources

Want to learn more?

Hundreds of product overviews, reports, customer-led webinars and on-demand product demos.

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apexanalytix Gartner press release
News

apexanalytix Named a Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions

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Blog-FEATURE_template
Blog

Identifying and Preventing Payment Fraud: 15 Key Data Points

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Reports

5 Reasons Why a Recovery Audit Is More Important Now Than Ever Before

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Ready to Roar?

Fill out our contact form and we will be in touch shortly to discuss how the apex platform can solve your source-to-pay problems.

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