What Recovery Audits Reveal: Industry Benchmarks, Big Claims and Real-World Takeaways

EG America’s accounts payable team has navigated significant change in recent years with M&A, process improvements and systems changes. In this webinar, Stacy Gratton, Director of Accounts Payable at EG America, shares a practical perspective on what prompted EG America to pursue a recovery audit, what the process looked like from an AP leader’s standpoint, and how the results informed both financial recoveries and lasting improvements.

You’ll also get a data-backed view of what recovery audits are finding across large enterprises today. Using benchmark results from over 300 recovery audits, we’ll break down recovery rates and claim patterns by industry and spend band. Plus, what large claims and client satisfaction trends reveal about where audits deliver the most value for finance and AP teams.

What you’ll learn:

• A real-world audit story from the AP leader’s seat: The business conditions that typically increase risk (e.g., M&A activity, process changes) and when is a good time to take a closer look at payables.
• Common sources of recovery and how teams reduce recurrence: The types of findings recovery audits often uncover (e.g., duplicates, hidden credits) and how audit insights can drive control enhancements and process improvements.
• Recovery audit benchmark data: With data from over 300 accounts payable recovery audits across 20 industries, we will share some insights to help companies benchmark against peers.
• Million-dollar recoveries: How often $1M+ claims occur and what they may signal operationally.