Refueling AP Controls

How Cumberland Farms Cut Duplicate Payments by 86% After M&A with apexanalytix

Watch Stacy Gratton, Director of Disbursements at Cumberland Farms, share how her team partnered with apexanalytix to get control of accounts payable after a period of significant merger and acquisition activity.

Following M&A activity, Cumberland Farms was left managing multiple interfaces and ERP systems, a combination that made it nearly impossible for Gratton’s team to manually report on years of invoices and payments. The most common issue apexanalytix uncovered was duplicate payments, often caused by something as small as an extra space, letter, or number in an invoice number, enough to slip past the system’s controls.

Rather than stopping at recovered dollars, apexanalytix helped Gratton’s team trace those duplicate payments back to their root cause. That gave her the evidence to bring to leadership and to her own team, showing exactly where internal fixes were needed to keep the same issues from happening again. The results followed quickly. Going into year two, Cumberland Farms had reduced duplicate payments by 86 percent compared to year one.

For Gratton, the impact goes beyond the recoveries themselves.