Powering Consistent Recovery

How Cummins Built a Repeatable Recovery Audit Process with apexanalytix

Watch Abigail Thomas, Global Process Owner for Purchase to Pay at Cummins, share how her team partnered with apexanalytix to turn credit recovery from a one-time event into an operational, recurring process.

Before the partnership, Cummins faced a familiar challenge: credit recovery leakage that surfaced without a consistent process to catch it. Thomas’s leadership wanted more than a single recovery. They wanted each audit’s findings to drive action in between engagements, with the expectation that every subsequent audit would turn up less leakage than the one before it.

Through the recovery audit journey with apexanalytix, Cummins has consistently recovered funds while gaining visibility into why the leakage was happening in the first place. In some cases, that meant tightening rebate forecasting and follow-through. In others, it meant validating that warranty recoveries were actually posting, so a credit on paper turned into money back from the supplier.

For Thomas, the value of the partnership comes down to speed, simplicity, and results.