Using a Contract Compliance Audit to Recover Overpayments and Missed Credits
This multinational company is one of the world’s largest providers of products and services to the energy industry. It has approximately 50,000 employees, operations in 70 countries and more than a dozen product lines.
“Not only do APEX Analytix contract compliance auditors do a great job with fast turnaround, they also offer recommendations we can use to improve our processes and to clarify our contracts so we can avoid future errors.”
– Business Controls Manager, Supply Chain
Financial services executives wanted to ensure that the company’s suppliers were actually complying with the contract terms its buyers had worked hard to negotiate. They looked for a team of experienced auditors to conduct a comprehensive review of selected supplier contracts so they could recover any uncaptured value.
Executives chose to partner with APEX Analytix auditors who were highly experienced in contract compliance review and recovery. APEX Analytix experts helped the company stratify its suppliers based on current spend and past audit results.
Sixteen companies were chosen for contract compliance audits—each representing more than $5 million USD in annual disbursements. In each instance, auditors examined three years of data for unauthorized billings, pricing errors, uncaptured discounts and a host of other potential variances.
Auditors identified significant deviations between negotiated contracts and the services billed—producing the following impactful outcomes:
- Identified about $2 million USD in disbursement overages that have been recovered from eight suppliers to date—numbers
- that are expected to rise as the audits continue.
- Isolated the root causes of deviations, including billing discrepancies, contract ambiguities, conflicting pricing data, and missed rebates and discounts.
- Provided guidance on strengthening contract language and processes to mitigate future risks.
- Uncovered insights about suppliers that may benefit future contract negotiations.
- Expanded the scope based on success to date to include an additional group of suppliers.