What is an NPS and Why it Matters
Net Promoter Score is a simple way to measure the willingness of customers to recommend a company, their product, or services. It starts with one question:
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“On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?”
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Responses fall into three groups:
- Promoters (9 to 10): loyal advocates who recommend you to others.
- Passives (7 to 8): satisfied, yet less vocal.
- Detractors (0 to 6): unhappy and unlikely to recommend.
The calculation for NPS is as follows:
NPS = percent of Promoters minus percent of Detractors.
When NPS is high, advocates outnumber detractors. Expect better experiences, more positive word of mouth, and a higher chance of continuing the partnership.
When NPS is low, detractors outnumber advocates. Expect more friction in the experience, fewer referrals, and a higher chance that the partnership will lose momentum.
What is apex’s Net Promoter Score?
Customer loyalty isn’t assumed at apexanalytix—it’s earned through consistent results and trusted partnerships. Our latest satisfaction data shows that approach is delivering meaningful impact.
This Net Promoter Score reflects feedback from global audit clients headquartered in the EU & U.S. surveyed in 2025, providing insight into their experience with apexanalytix services.
The headline results include:
- Net Promoter Score (NPS): 85.2
- Average “likelihood to recommend” score: 9.54 out of 10
These metrics tell a consistent story. Clients trust apexanalytix, they recommend us to their peers, and they see results that matter in dollars and cents.
What an NPS of 85.2 Signals for our Clients
An NPS of 85.2 is more than a performance metric—it’s a direct reflection of the trust clients place in apexanalytix and the long-term value they gain from our partnership. For procurement and finance leaders, that confidence matters for three reasons:
1. A partner that consistently delivers—no matter the scale or complexity.
High advocacy scores indicate that our teams follow through on what we promise. Whether an organization operates across dozens of countries, works with thousands of suppliers, or has a complex ERP environment, leaders can expect a program that stays aligned, on schedule, and focused on outcomes.
Clients repeatedly highlight our ability to handle complex global operations with confidence.
2. Experience across every industry.
Stakeholders want proof that a partner can deliver in environments as complex as their own—and a strong recommendation signal provides exactly that. With apexanalytix, leaders can point to successful engagements across every major industry, from manufacturing and healthcare to retail, energy, financial services, technology, and beyond.
This breadth of experience matters. It shows that our teams understand the unique supplier landscapes, regulatory pressures, and operational challenges each sector faces. It also reassures internal stakeholders that apexanalytix has repeatedly delivered measurable results for organizations with similar scale, complexity, and risk profiles.
So, when someone asks, “Has this partner delivered for others like us?” the answer is a confident yes.
3. Value that compounds throughout the partnership.
A recovery audit isn’t a one-time fix—it’s the start of an improvement cycle. Clients often expand their programs after seeing early results, adding new regions, categories, or business units. The outcome: more cash recovered and deeper insight into where controls can be strengthened.
Over time, these learnings help reduce leakage and build stronger processes—creating meaningful long-term savings, not just short-term gains.
The team does all of the leg work, they identify all of the recoveries for us and we're talking over a million dollars a year that we're bringing in. The relationship and the partnership, total professionalism. I would absolutely recommend apexanalytix for audits or duplicate prevention software."
Kevin Jacobik, P2P NA Associate Director, Kimberly-Clark
How We Keep Raising the Bar
Technology built for accuracy and scale.
Our predictive models draw on decades of audit data and the industry’s largest supplier database to pinpoint where hidden credits and duplicates are most likely to be found. Automated, certified ERP extracts reduce IT effort and ensure clean data for every review.
Expert teams who know how to find value.
With 35+ years of AP recovery experience and hundreds of active audits, our teams uncover issues traditional controls miss. They work directly with global suppliers in their own languages and time zones, driving stronger recoveries and maintaining trusted relationships.
A structured engagement with clear communication.
apex’s online dashboard Auditview provides clients with a clear view of milestones, findings, and decisions at every stage, eliminating extra meetings and keeping stakeholders informed.
Continuous improvement across your processes.
Each recovery includes root-cause insight and practical fixes to stop leakage from recurring. Clients get a clear plan for a stronger future state and fewer overpayments
The Takeaway
Strong advocacy, high satisfaction, and measurable recovery outcomes all point in the same direction: organizations that partner with apexanalytix gain a measurable advantage. An NPS of 85.2 reflects real results, repeatable value, and a partnership model built to elevate every part of the procure-to-pay process.
In today’s environment—where transaction volumes are rising, supplier networks are evolving, and pressure to protect cash is constant—now is the right time to move forward with an accounts payable recovery audit.
A recovery audit with apexanalytix helps organizations:
1. Capture immediate cash flow.
Hidden credits, duplicate payments, and overpayments add up. Recovering them quickly puts cash back into the business without requiring new budget or added work from your team.
2. Strengthen controls in a changing landscape.
System upgrades, regulatory shifts, and organizational change all introduce risk. A recovery audit identifies leakage and gives teams a clear roadmap to fix root-cause issues before they grow.
3. Improve visibility across complex supplier ecosystems.
More suppliers and more transactions mean more opportunities for error. Our technology and data provide clarity, accuracy, and actionable insights.
4. Validate new processes and automation initiatives.
Shared services transitions, ERP changes, and workflow automation often create temporary gaps. A recovery audit ensures these changes are delivering as intended.
5. Build long-term value through continuous improvement.
Beyond recovery, clients gain insights that prevent future leakage, strengthen supplier relationships, and support a more resilient financial ecosystem.
When you partner with apexanalytix, you get more than recoveries. You get a team clients are proud to recommend, and a program designed to deliver real cash back to your bottom line.
Get in touch today.
