Frequently Asked Questions

apexanalytix is requesting information from all entities and departments that receive payments from our client. If you are unable to provide invoices or an accounts receivable aging report, please provide a detailed list of services rendered, charges and payments received from our client.

If you have outstanding activity from the old company available, and are currently doing business with our client, please provide that information with an aging report from the new company.

Please provide us with the last date that you had any activity with our client.

Please provide us with the last date that you had any activity with our client.

We provide an auditing service for our client and do not process payments or have information on when payments will be made. You can reach out to your regular corporate contact, or call the number provided on the statement request letter and an audit team member will help you contact the correct party.

Yes, please include this request with the response to the letter and an apexanalytix audit team member will assist by providing the contact information to AP.

Please contact your apexanalytix team representative, and they may be able to provide an account number, last invoice number, or last payment details to help locate account.

Yes, if the subsidiaries are not on the request letter received, please contact your apexanalytix audit team representative and they can provide this information.

Occasionally, our client’s records may contain multiple listings for a single supplier, which cause multiple statement requests to be sent by mistake. We make every effort to prevent this from happening, but if this occurs, please alert your apexanalytix audit team representative and we will update these records.

Occasionally, some records are incomplete and in order to ensure accuracy, we request this information and documents directly from our client’s source.

We are committed to protecting our client’s data and have set a high security threshold for email attachments. Because of this high security threshold, one or more of the email attachments you have sent are unable to be read and/or delivered. Some of the file types that are blocked by our email security system include:

• Zip files
• Compressed files
• Password protected files

Please resend the attachments in a different format, removing any compression or passwords. Contact your apexanalytix audit team representative listed on the letter you received if you have additional questions.