Did you know that about 60% of vendor self-service calls involve basic invoice and payment status questions? And that 17% of the staff in large A/P shared service centers are help desk/call center focused? APEX Analytix's sophisticated vendor self-service (goes to download of brochure) solution reduces reliance on your staff— while making more information available to your vendors whenever they need it. Vendor Portal, a FirstStrike® best practice module gives vendors 24/7 online access to accounts payable information.
Through a secure, flexible, and customizable web-based interface, vendors can get quick, accurate answers any time a question arises. It’s an easy-to-implement solution that works with your existing ERP system, and can free your support staff to focus their attention on more complex and higher value vendor contacts.
If you're looking to drive your costs down while building stronger, more collaborative relationships with your supplier base, contact APEX Analytix®.